Question 1

What is Online Counseling and Coaching?

Accepted Answer

Dr. Lugenia Small, LPC is an online platform where people can get help from a counselor or coach online. It is affordable, discreet, professional counseling and coaching available through a computer, tablet, or smartphone. Individuals can benefit from having a professional counselor or coach at their fingertips to discuss issues such as coping skills, anxiety, stress, self-esteem, depression, bullying, anger, eating disorders or any other mental challenges..

Question 2

What Is Coaching?

Accepted Answer

Coaching services are delivered by Dr. Small, a skilled counselor, which means that you will be helped with developing the psychological and emotional tools required not just for success, but for success that is truly satisfying.Dr. Small will work as your partner and will help you explore both your conscious and unconscious motivations and discover your true passions. Together, you will formulate appropriate goals and identify the manageable stages needed to realize them. You will also learn to identify and overcome both external and internal stumbling blocks. As you progress, your coach will act as a powerful source of encouragement, challenging you to reach your potential and stay to true to your aims.  Whether you are looking for direction, inspiration, or support in achieving your personal vision, we can help you find your unique path to fulfilment.

Question 3

How Do I Get An Invite Code Into the Private Meeting Room?

Accepted Answer

You must first sign up on the site for your free consultation you will then be emailed the invite code.

Question 4

Is Online Counseling or Coaching Right for Me?

Accepted Answer

If you would like to be able to talk to a counselor or coach about your issues, online counseling or coaching may be right for you! During sessions you will have the opportunity to learn coping skills, feel happier, achieve important goals, do better in school, or improve relationships the right Online counseling and coach is not right for you if:
·         You had thoughts of hurting yourself or others
·         You are in an urgent crisis or emergency situation
·         You are required to undergo therapy or counseling either by a court order or by any other authority
You do not have a device that can connect to the Internet reliably (computer, tablet, or smartphone).

Question 5

How Do The Live Video Sessions Work?

Accepted Answer

During your video session with your counselor or coach you will be able to see each other and talk with each other in a virtual face-to-face setting (similar to Skype).
To talk with your counselor or coach via video, you will need to schedule a time with her and log in to your meeting room at that time. Your counselor or coach will then prompt you to start the video session. After you confirm, you will immediately begin video chatting.

Question 6

Are My Sessions Confidential?

Accepted Answer

You can talk to your counselor or coach about anything, but there are a few things that they would be required to share with either your parents or other adults. If you share any of the following issues with your counselor or coach, they would have to break confidentiality for your protection or the protection of others:

• If you are seriously contemplating severely harming yourself or someone else.
• If you share with your counselor that you are being abused or neglected, or know of another individual under 18 who is being abused or neglected. 
• If you share with your counselor that you know of an elderly person who is being abused or neglected.

For clients under the age of 18 please consult with your counselor about what kind of information and updates your parent(s) may get regarding your work with the counselor or coach.

Question 7

How Are Payments Made?

Accepted Answer

·Online Therapy is not covered by insurance at this time; therefore, our standard fees apply. 
·Payment are made via paypal prior to the time of services.
*Coverage and benefits for traditional counseling services change from one health insurance company to another and from plan to plan, but generally the following rules apply: 
With many health insurance plans, coverage can be partial or very limited. 
Even if your plan covers all your costs, the co-pay that you would be required to contribute may be higher than the entire cost of Counseling or Coaching. 
In many cases, before you can get reimbursed by your insurance company, your therapist would have to diagnose you with a mental disorder or issue. This diagnosis would be sent to the insurance company and recorded in your medical file. In some cases the therapist would also have to provide additional clinical information to the insurance company, such as treatment plans, summaries or copies of the entire record. 
*If you consider using your health insurance, please check your coverage carefully by asking the following questions: 
Do I have mental health insurance benefits? 
What is my deductible and has it been met? 
How many sessions per year does my health insurance cover? 
What is the coverage amount per therapy session? 
Is approval required from my primary care physician? 
*New Jersey residents only all other clients will need to pay at the time of services out of pocket.

FREQUENTLY ASKED QUESTIONS